Title: Fish!: A Remarkable Way to Boost Morale and Improve Results
Author(s): C. Lundin. Stephen, Harry Paul, John Christensen
Hundreds of Gurus, Coaches and Books tell us to “have fun”, “be enthusiastic”, “generate more energy”, “love what you do”, etc. Is it ever that easy? Your job may involve a boring chore; or, maybe you have to deal with angry customers or upset team members, and so on. For millions of employees worldwide, the workplace is a place of boring status-quo or a place of war – someone or something to fight over everyday.
Then there comes along a book that proposes:
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers.
Seems impractical or too utopian? Doesn’t suit your workplace? Well, the authors FIRST discovered this “energetic” approach to work at a fishmarket! Inspired, they FIRST made a film (and then wrote this book) to propagate this “Fish Philosophy”. Since then it has helped organizations worldwide. Few success stories :
- Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer’s day. New car sales doubled and it recorded a 30% rise in customer satisfaction.
- Sprint call center in Lenexa, KS, used Play to make the job more fun. Employees selected music for common areas and the dress code was relaxed. Managers worked to Be There by asking employees for their ideas on improving the business. Four-year productivity rose 20% and first-year employee retention increased 25%.
- Tile Tech, a roofing company in Tacoma, WA, focused on being there for each other to increase awareness of safety hazards, decreasing its injury rate by 50%
There is something I know about you that you may not even know about yourself. You have within you MORE RESOURCES OF ENERGY than have ever been tapped, MORE TALENT than has ever been exploited, MORE STRENGTH than has ever been tested, and MORE TO GIVE that you have every given.
Ready to explode with all your energy, strength and contribution?